SHANGHAI JIUDING

What if my mechanical clock will not operate?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.

Ensure that all of the packing material has been removed.
If the clock is a pendulum type, ensure that the spring clip or rubber band has been removed from the back of the movement.
Try re-starting your clock. For pendulum clocks, it is important to give the pendulum a full swing.
Is the pendulum hitting the weights? If so, check the stability and level of the clock.
Do the hands operate without interference? Do not let the hour hand hit the second hand. If the second hand is rubbing the dial, pull it out slightly. If the hour hand is rubbing against the back of the minute hand, the hour hand should be pushed closer to the dial.
Did you check the suspension spring? If it is not hanging straight down, loosen the thumbscrew and straighten the suspension spring. Retighten the thumbscrew.
Ensure that the verge pin is properly located in the slots of the pendulum guide.
For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
Ensure that the clock is wound or the weights are up.
If your clock has a moving moon, ensure that the moon is not caught on the click spring. Reference the instructions for further details and illustrations.
If your clock is a cable driven clock and was previously run or the white Styrofoam blocks were removed from the cable pulleys, it is possible that the cables were wound up without weights left on the pulley. As a result, the cable(s) have overlapped on the drum(s). Check each cable on each drum to see if it is overlapped. If so, attempt to correct the cables so that they are not overlapped. If you cannot correct the cable, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.

What if my mechanical clock does not strike the correct hour?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.

If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand counter-clockwise – as explained in the instructions. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. After a few hours, the movement's self-adjusting feature will synchronize the hands with the correct chime and strike.

What if my mechanical clock will not chime or strike?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.
Make sure that the strike on/off lever in not in the “strike off” position or halfway between positions.
Make sure that the movement is not in the “night off” position.
Make sure that all the packing material is removed from the movement area. You should be able to carefully pull each hammer back away from the rod approximately one inch.
Check the hammer adjustment to be sure that the hammers are properly aligned with the gong rods.
For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
If your clock is a cable driven clock and was previously run, it is possible that the cables were not wound up with the weights left on the pulley. When this happens, the cables overlap on the drum. Check the cables on the drums to see if they are overlapped. If so, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.

What if my mechanical weight driven chimes / hour strikes seem exceptionally very fast or slow?

Be certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.

What if my clock chimes a few minutes before or after the hour?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions are also available at this Internet site.

Reference the illustrated details contained in the instructions on how to perform this step.

What if my mechanical clock is in the “night off” position and it is silent during the day instead of the night?

Rotate the minute hand counterclockwise twelve hours. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

What if my clock chimes have the incorrect tone?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

DO NOT ADJUST THE CHIME HAMMER, unless the chime tone is incorrect. The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off center. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment.

Chime hammer arms are made of brass and can be bent safely. This is accomplished by bending the hammer arms slightly in the middle so that the hammers rest approximately 1/8 inch from the chime rod. DO NOT bend the chime rod. Strike volume cannot be adjusted.

Can I increase or decrease the chime volume in my mechanical clock?

No. Volume is not adjustable.

What if a chime rod is broken?

Contact Jiuding for a replacement rod.

What if my clock will not keep proper time – it is fast or slow?

This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

What if my mechanical clock operated fine for several years but now is slow or stopping?

It is likely that your clock movement needs maintenance. Contact an authorized Jiuding Service Center. Cleaning and oiling are not covered under warranty.

What if my pendulum hangs crooked?

Pendulums can get twisted in shipping or by handling. Jiuding suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.

What if my pendulum hits the weights?

The clock may not be level. Level the clock.

What if the hands are bent?

The clock hands are easily bent. Carefully bend them back to the correct position.

How do I reset the time for daylight savings?

When setting the clock back one hour, rotate the minute hand counterclockwise one-hour. When setting the clock ahead one hour, rotate the minute hand clockwise one-hour. When moving the hands forward, it is important to allow the clock to chime every quarter hour (1/4, ½, ¾, 1) before advancing the hands to the next quarter hour position. . DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

How do I wind my clock?

This step is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site.

Floor Clocks – Cables with Pulleys – Weights that are suspended by cables with pulleys should be raised by using the crank provided. DO NOT lift the weights by hand while cranking. Insert the crank into the holes located in the dial face. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Floor Clocks – Chains – Pull straight down on the chains. DO NOT lift up on the weights as this could cause the weight to come unhooked from the chain. Pull down on the loose end of the chain until the weight is approximately 2 inches from the bottom of the wood movement mounting board. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Wall and Mantel Clocks – Insert the winding key into the holes located in the dial face. Depending upon the model of your clock, there can be 1, 2, or 3 winding keyholes. Turn the key clockwise until the spring becomes tight and will not turn further. For clocks with hanging weights, raise the weights using the crank. DO NOT lift the weights by hand while cranking. Wind your clock once a week. It does not matter in what order the clock weights wound. All springs must be fully wound.

What if the weights do not drop at the same rate?

When the automatic nighttime shut-off feature is selected, and on some models when “silent” is selected, the center weight will drop at a faster rate than the other weights.

What if the top of my dial is tilted back and the hammers are not properly aligned with the chime rods?

This is often an indication that the clock has been dropped on its back during freight from the factory to you. Often, this type of “concealed damage” is not visible from the outside of the carton. Inspect for other possible damage. Notify the freight carrier and dealer in writing immediately and request a carrier inspection and damage report. Failure to notify the freight carrier within 14 days of product receipt by the original consignee may waive your rights to a damage claim. It is possible that significant damage did not occur and components only shifted as a result of being dropped. In most cases, this problem can be easily corrected by the dealer or Service Center.

Where are the key, crank, and weights located in the floor clock carton?

The key, crank, and weights are all packed in a white Styrofoam carton under the clock.

How should I prepare my floor clock to be moved?

Care should be taken whenever you move your clock to ensure that all accessory parts such as pendulum, weights, etc. are removed and packed properly to prevent damage. Use cotton gloves or a soft cloth when handling the pendulum or weights.

For clocks with a cable driven movement, wind the weights all the way up. For clocks with chains, use a long wire or string and put it through the chain links just below the chain sprocket. When done properly, the wire or string should go through six chain links. Secure the wire or string to prevent the chains from coming loose from the sprocket.
Carefully stop the pendulum from swinging.
Remove the weights. NEVER wind the clock without the weights installed. For clocks with chains, secure the chains so that they do not damage the finish.
Remove the pendulum
For tubular movements, remove the tubes
Keep the clock in an upright position while carefully moving it to its new location.
Set the clock up per the original set-up instructions. Ensure that the pulleys are properly located on the cables and the chains are properly located on the sprockets.

What is meant by “triple chime”?

Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington.

What is the function of the moon dial?

When properly set as detailed in the instructions, the moon dial tracks the lunar month and the cycle of the full moon.

What should I expect when my floor clock is professionally set-up?

When arrangements have been made with a dealer, retailer, or Service Center to professionally set-up your clock, the following should be expected. Professional set-up is an additional expense. The set-up technician is expected to:

Treat your home the same way they would treat their own.
Be knowledgeable and courteous.
Completely set-up the clock following the set-up instructions in the order in which they are detailed in the instructions manual.
Ensure that the clock is level and stable.
Ensure that the clock runs continuously for a minimum of 10-minutes.
Ensure that the clock strikes the correct hour.
Ensure that the chime is correct and the hammers are properly positioned.
Ensure that the pendulum swings properly.
Ensure that the moon dial is properly set.
Ensure that you have all the parts.
Review the instruction manual with you.

What if my quartz dual chime movement will not operate properly?

Before going further, follow the two instructions below.

First, ensure that you are using brand new alkaline batteries.
Batteries made by various manufacturers may present some difficulty in working properly in the movement. A poor electrical connection can cause inferior performance. Ensure that the positive battery contacts are positioned over the nub on the end of the battery.

The problem area is typically the negative end of the battery. Ensure that the negative battery contacts are positioned completely on the metal contact area of the battery. As necessary, bend the battery contacts out to ensure that they are not making contact with the battery casing. If necessary to ensure a proper contact on the negative end of the battery, take a 1 inch by 1 inch piece of aluminum foil and fold it over tightly to the size of ¼ inch by ¼ inch and place it between the battery contact and the battery.

Other issues and remedies.

Pendulum will not swing: To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation.

Chime volume is off or lower during the day and louder at other times: The nighttime volume reduction or shut-off is not properly set. Reset the nighttime shut-off.

Chime volume is always low: Attempt to increase volume using the volume control knob. If this does not solve the problem, replace the batteries.

Chime is off – will not chime: Ensure that the chime is not in the “OFF” position. If this does not solve the problem, replace the batteries.

The clock chimes several minutes before the hour when the hands are moved manually: This is normal. The clock will chime on the hour under normal operation.

Locating Your Clock

For best performance, you should NOT place your clock:

On a metal surface.
Within several feet of an electrical raceway, radio transmitter/receiver, personal computer, television, satellite dish, air conditioner, light dimmer switch, electrical motor, microwave oven or any other appliance that could interfere with the clock¹s reception of the radio signal.
In enclosed areas and structures of concrete and steel such as a basement, office building or factory.

For best performance try to place the clock near a window, preferably a window that is facing Fort Collins, Colorado.

Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend.

What if my radio controlled clock shows the correct time for another time zone?

If you live in an area that receives the signal but does not adjust for daylight-savings time, select ST (standard time) from the back of the movement while the rest of the country is in daylight-savings time and manually set the movement to the correct local time. When the country returns to standard time, select your time zone from the back of the movement.

Ensure that your time zone is selected from t, , , , , , , , , , , , , , he back of the movement and wait for the clock to receive an updated radio signal. Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend.

How often should my mechanical clock movement be oiled and cleaned?

It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Jiuding does not recommend that you service your clock yourself. Contact an authorized Jiuding Service Center as found at this internet site. Cleaning and oiling are not covered under warranty.

Who should I contact to have my clock cleaned and oiled?

Contact an authorized Jiuding Service Center as found at this internet site. Cleaning and oiling are not covered under warranty.

How do you recommend that I clean and maintain my clock?

Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product.
Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth – do not spray or apply directly to the glass.
It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Jiuding does not recommend that you service your clock movement yourself. Contact an authorized Jiuding Service Center. Cleaning and oiling are not covered under warranty.